This Privacy Policy applies to RichenQuest Global ("we", "our", "us"), an education consultancy based in India helping students apply to Global universities. By using our website or services, you agree to the collection and use of information in accordance with this policy.
Who We Are
RichenQuest_Global is an independent education consultancy registered in India. We specialize in guiding International students through the process of gaining admission to universities Globally including Germany, France, the Netherlands, Australia, Japan, USA, UK, and South Korea and many more...
Registered Office: HOUSE NO. 8, VASANT VIHAR COLONY, BORING ROAD, Sri Krishnapuri, Patna, Bihar, India.
Contact Email: info@richenquest.com
Phone: +91 7631207948
Disclaimer: We are an independent consultancy and are not affiliated with, endorsed by, or acting as an official representative of any government, embassy, university, or scholarship body.
Information We Collect
We collect information you voluntarily provide to us, and some information automatically when you use our website.
Information You Provide Directly:- Full name, email address, phone number (from our contact / counselling form)
- Academic qualifications, educational background, grade transcripts
- Preferred study destination, field of study, study level
- Passport details (only when required for visa assistance)
- Financial information (only when required for scholarship or blocked-account applications)
- Communications you send us via email, WhatsApp, or our contact form
- IP address and approximate geographic location
- Browser type, device type and operating system
- Pages visited, time spent on pages, referring URL
- Cookie identifiers (see Section 6)
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Name, passport number | Verify identity for applications |
| Contact Data | Email, phone, address | Communicate counselling updates |
| Academic Data | Transcripts, qualifications, test scores | Assess eligibility for universities |
| Financial Data | Bank statements (for visa/scholarship) | Required by embassies / universities |
| Usage Data | Pages visited, device info | Improve website experience |
How We Use Your Information
We use your personal information for the following purposes:
- To provide education counselling and advisory services
- To assess your eligibility for universities and scholarship programmes
- To prepare and submit your university applications on your behalf
- To assist with visa applications and embassy documentation
- To send you relevant updates about application deadlines, scholarship news, and events
- To respond to your enquiries submitted via our contact form or WhatsApp
- To improve our website functionality and content
- To comply with legal obligations applicable in Pakistan
We will never sell your personal data to third parties for marketing purposes. Your information is used solely to provide you with our consultancy services.
Information Sharing
We may share your information with third parties only in the following circumstances, and only as necessary:
- Partner Universities: When submitting your application, we share your academic and personal details with the universities you have chosen to apply to.
- Embassies & Visa Authorities: Visa applications require sharing relevant documents with the respective country's embassy or immigration authority.
- Scholarship Bodies: If you apply for scholarships (e.g. DAAD, Swedish Institute), your application is shared directly with that body.
- Service Providers: We may use trusted third-party tools (e.g. email services, website hosting) who process data on our behalf under confidentiality agreements.
- Legal Requirements: We may disclose information if required by law, court order, or regulatory authority.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for all data transmitted through our website
- Restricted access to personal data — only staff who need it to provide your services
- Secure storage of physical documents in locked facilities
- Regular review of our data handling practices
While we take all reasonable precautions, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
Cookies & Tracking
Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use the following types:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Enable core site functionality (navigation, forms) | Session |
| Analytics | Understand how visitors use our site (e.g. Google Analytics) | Up to 2 years |
| Functional | Remember your preferences and language settings | Up to 1 year |
You can control cookie settings through your browser. Disabling cookies may affect some features of our website. We do not use cookies for advertising.
Third-Party Links
Our website may contain links to external websites including university portals, scholarship platforms, government immigration websites, and accommodation services. These third-party sites have their own privacy policies and we are not responsible for their content or practices. We encourage you to review the privacy policy of any site you visit.
Children's Privacy
Our services are intended for students who are at least 16 years of age. We do not knowingly collect personal information from children under 16 without verifiable parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to remove that information.
Your Rights
You have the following rights with respect to your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data, subject to legal obligations
- Objection: Object to certain processing of your data
- Withdrawal of Consent: Withdraw consent for communications at any time
- Data Portability: Request transfer of your data in a machine-readable format
To exercise any of these rights, please contact us at info@richenquest.com. We will respond within 30 days.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Active client files: Retained for the duration of the service plus 3 years
- Enquiry / contact form data: Retained for 12 months if no service commenced
- Application documents: Retained for 5 years to assist with reapplication needs
- Financial records: Retained for 7 years as required by Pakistani tax law
After the retention period, data is securely deleted or anonymised.
International Data Transfers
When we submit your application to Global universities or scholarship bodies, your personal data will be transferred internationally. These transfers are necessary to provide our services and are made with your explicit consent when you engage us to submit applications on your behalf.
Global countries are subject to GDPR and offer a high standard of data protection. We ensure all transfers are made to institutions with appropriate data safeguards in place.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by:
- Updating the "Last Updated" date at the top of this page
- Sending an email notification to active clients
- Displaying a notice on our website homepage
We encourage you to review this page periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Privacy Officer:
- Privacy Officer: Rahul Kumar
- Email: info@richenquest.com
- Phone: +91 7631207948
- Address: Patna, Bihar, India, 800001.
- Address:Italy: Via Galileo Galilei 6, 10092, Beinasco.
- Address: Patna, Bihar, India, 800001.
- Office Hours: 24 HOURS Available
🛡️ Our Commitment to You
RichenQuest_Global is an independent education advisory service. We are not an official representative of any government body, embassy, university, or scholarship programme. All information on this website is provided in good faith for general guidance only. Admission decisions rest solely with the respective institutions.
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